Jamaica: Justice minister encourages staff to deliver quality service

Minister of Justice, Delroy Chuck, is encouraging court staff to deliver quality service to customers, in light of the Government’s efforts to provide a first-class justice system.

“Once we provide the first-class facilities, we expect that those who work in the courts will provide first-class service. Good customer service must be at the forefront of how we treat citizens of Jamaica,” he emphasised.

The Minister was speaking at the Judiciary of Jamaica National Public Education Symposium, held at the St. Catherine Parish Court on November 20.

Chuck said it is unfortunate that some persons behave in a hostile manner when they seek assistance from court staff.

“When such persons come to the courts it is because they are in need of assistance, and their behaviour should not reflect the quality of customer service they receive. In the court system every single citizen must be treated in a majestic style, so that people can see a change in the way we serve all Jamaicans,” the Minister said.

Chuck encouraged all court staff to serve civilians courteously and efficiently.

“Step up to the plate. Act in a manner that will let people respect you and comment on how courteous you are. Every single Jamaican, regardless of how rude, intolerant and abusive they are, must be treated with respect, decency, civility and tolerance,” he said.

The Minister argued that excellent customer service must be carried out in not just the courts but all government agencies.