Training sessions raise the bar for customer service in Dominica

The tourism sector in Dominica is focusing on improving customer service following a two-day workshop at Dominica State College.

Last week saw Discover Dominica Authority, the nation’s tourism body, host the Florida Caribbean Cruise Association, who ran a two-part course aimed at lifting the standards when it comes to looking after visitors.

In total 80 cruise tourism service providers, such as tour guides, hair braiders, vendors, taxi drivers and tourism information officers, took part.

In a statement, Discover Dominica said it “anticipates a higher level of customer service in the tourism industry” following the learning experience.

The workshop was endorsed by Aquila Customer Service and Frontline Destination Training, and led by Beth Hatt of the Aquila Center for Cruise Excellence.

Aquila is the exclusive training partner of the Florida Caribbean Cruise Association, and has over 35 years of experience in the industry.