SKELEC officials urges customers to sign for online services

Customers of the St. Kitts Electricity Company Ltd. (SKELEC) are encouraged to sign up for the company’s E-biz service otherwise known as E-Billing, which provides efficient access to information and the convenience of paying bills online.

One of the benefits of creating an account at https://www.skelec.kn/e-billing-consent/ that was highlighted by Public Relations Officer, Gawain Fraites, is the ability to see your bill total online as soon as it is released. Instead of waiting for a postman to bring the mail days later after the billing cycle is complete, persons can instead log into their E-biz account or sign in to their email to view the monthly charges.

Information including the billing period and usage figures will give customers further insight into their energy consumption. Figures go back as far as three years, which is particularly useful for those interested in long-term trends. The paperless option will have a positive impact on the environment but persons can still opt to receive a printed bill delivered through the mail.

Customers can then choose to pay the bill online. Mr. Fraites stated that this is particularly useful for persons who live overseas as well as for persons back home who rent homes.

Reporting faults can also be done through the E-biz option. This extends to issues within the home and the street where persons live.

“Once you log in we know where you are,” Mr. Fraites said, noting that the customers’ physical address will be saved when the account is created. This will allow officials to immediately know the location and despatch technicians to address the fault.

On this week’s edition of the government radio programme “Working for You” Mr. Fraites said that the number of persons registered for E-billing has steadily increased over the last few months.

“We are trying to get more of our customers online,” he indicated. “... You can log in on a computer, tablet, on the phone – we are getting a new phone web portal. We are also getting a [mobile] app done specifically for that. It’s just to make it easier for our customers.”